SHIPPING AND RETURNS

SHIPPING POLICY

Revised: 10/19/2021

Please note:
Your order processing times are separate from the shipping times you will see at checkout. 

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Potential delays due to a high volume of orders or postal service problems are outside of our control.

Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $10 flat rate shipping within USA. 

FREE SHIPPING ON ORDERS OVER $150

International Shipping
We are not offering international shipping rates at this time.
Please contact us at shopatmilkandcookies@gmail.com for personal shipping inquiries.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

RETURN & EXCHANGE POLICY

Return / Refund Policy 
Last updated 10/19/2021

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within 60 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at shopmilkandcookies@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the address provided at the time of request for return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
EARTH HARBOR
RIVER ORGANICS
CIRCULAR BODIES
BLUME
SUN WARRIOR
SWEET BOTTOM NATURALS
PLANT THERAPY
LAGUNA HERBALS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note:
A 10% restocking fee will be charged for all returns in excess of $30
Sale items are FINAL SALE and cannot be returned

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
623-252-4009
shopatmilkandcookies@gmail.com